Privacy Policy

G-One Sathi is operated by A&K Dynamic-Services. We are a healthcare coordination and digital-care platform. We connect you with verified hospitals, clinics, doctors, diagnostic centres, pharmacies and related services. We do not practise medicine. Clinical decisions remain with the authorised healthcare professional and the hospital or clinic you select.

• Account details: name, phone number, email, city, UHID.
• Health information you provide: age, gender, blood group, allergies, chronic conditions, current medicines, symptoms and emergency contact.
• Care records created during your journey: appointments, consent records, consultations, investigation orders, reports, prescriptions, pharmacy orders and delivery status.
• Clinical media you choose to upload or capture during a consultation (photographs of a visible condition, documents, reports).
• Technical logs needed for security and audit, including access logs.

• To register you, issue your UHID and coordinate your appointment.
• To share the clinically necessary information with the doctor, hospital, lab or pharmacy you have chosen for that episode of care.
• To send you care notifications (appointment, token, report, prescription, delivery, follow-up).
• To keep an audit trail of who accessed what, for your protection.

We do not sell your health data. We do not use your health data for advertising.

• You — your own record only.
• Your treating doctor and the reception team of the hospital you booked.
• The laboratory, only for investigations ordered for you.
• The pharmacy, only for prescriptions released to it.
• Delivery partners, only the information required to deliver your order.
• Hospital administrators, only within their own organisation. One organisation can never see another organisation's private data.

A&K business administrators manage partners, operations and finance. They do not get automatic access to your private clinical records.

We record consent for consultation, camera and video use, clinical media, health information use and AI documentation assistance. Each consent is stored with its timestamp, version and the related encounter. You can decline, and you can withdraw consent for future care by contacting support.

AI CLINICAL ASSISTANCE — FOR DOCTOR REVIEW ONLY. The assistant summarises information for the treating doctor. It never diagnoses, prescribes, changes medication or gives you medical advice.

The Sathi care assistant in the app asks for your explicit consent before your first message. Until you accept, nothing you type is sent anywhere. What you write is processed by a secure AI service to prepare a reply, and a summary may be shared with our coordination team so a coordinator or doctor can call you. Your chat is kept on your device only, and you can withdraw consent at any time from the bottom of the assistant window.

When you choose to send a request to our team on WhatsApp, we record that the hand-off happened — the request reference, the screen you sent it from and the time — in our audit trail, so we can prove your request reached us and follow it up. We do not store the text of your WhatsApp message in the app, and WhatsApp's own privacy terms apply to the conversation itself.

• Camera — used only during a consultation for video and, with your consent, to capture a clinical photograph for your doctor.
• Microphone — used only during a video or audio consultation.
• Notifications — used only for care updates: appointment, token, report, prescription, delivery and follow-up.
• Location — requested only if you raise an emergency or ambulance request, so the responding partner can reach you.

You can refuse or revoke any permission from your device settings at any time.

Data is stored in a managed cloud database with row-level security, so every read and write is checked against your identity and role. Clinical media is stored in a private bucket and served through short-lived signed links only. Access is logged.

Medical records may need to be retained by the treating hospital for the period required by applicable law. You can request deletion of your G-One Sathi account and the data we hold as a coordinator at any time from the Support & account deletion page, or by emailing support@akdynamicservices.in. We confirm within 30 days.

Write to grievance@akdynamicservices.in. We acknowledge within 48 hours and respond within 30 days.